In case of withdrawal/regret of the purchase, please contact us and inform the reason for the cancellation.

We are available via WhatsApp at (44) 99104-7820 from Monday to Friday, from 8 am to 12 pm and from 1 pm to 6 pm, except holidays, via email: ecommerce@altogiro.com.br or via online chat directly on our website - Alto Giro

For the convenience of our customers, we provide order tracking throughout the entire processing, from placement and payment approval to delivery.

Order status updates are sent via automated emails. The automatic order email includes the tracking code and information to track the delivery through the shipping company's website.

By logging in with your Username and Password on our website, you can track your orders through My Account in the My Orders section. There you will find information regarding each order placed, allowing you to quickly and easily check the status of each one.

Here are some items to consider:

• Delivery date: confirm the estimated delivery time for your order;

• Delivery address details: confirm the information provided for delivery;

• Condominium and building cases: it may happen that someone receives the order on your behalf. Check with the concierge, building manager, and local staff;

• Absence of recipient: 2 (two) delivery attempts are made on consecutive business days. After two unsuccessful delivery attempts, the Post Office may make the purchase available for pickup directly at the agency indicated in the tracking code itself; if it is not picked up, the purchase will be returned to our factory;

• Refusal of order: ensure that the people in charge of receiving the order, such as concierges, have not refused to receive it.

We are available via WhatsApp (44) 99104-7820 from Monday to Friday, from 8 am to 12 pm and from 1 pm to 1 am, except holidays, via email ecommerce@altogiro.com.br or through the online chat directly on our website - Alto Giro

For questions or information about product resale and representatives, please contact our sales department via email at comercial@altogiro.com.br or by phone at (44) 3033-0108 / 0110 / 0111, Monday to Friday from 8 AM to 6 PM, excluding holidays.

It's a benefit where you receive 10%* of the value of your purchases to use as a discount on your next purchase. *Percentage may vary according to special campaigns.

Shopping on the website or in physical stores. The amount is released within 48 hours after the invoice is issued.

Cashback is available for up to 30 days after it is released.

You can use the total amount, provided that:

• The purchase is at least 5x the cashback amount
• The maximum discount is up to 20% of the order value

No. Cashback is only valid as a discount on purchases.

No. Cashback is not valid for outlet products or promotional offers.

On the website or in physical stores*

*Percentage may vary in stores. Consult the current campaign in store.

The term begins from the invoice issuance date.